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AI agent engineering

Agents with clear responsibilities and controlled access. We specify what an agent can read, what it can change, when it must ask a person, how its work is logged and how failures are escalated.

Discuss your projectScoped to your project

When you need this

  • A repetitive process involves gathering information from several systems.
  • Requests need to be read, classified, looked up and routed.
  • You want automation, but cannot let software act without oversight.
  • An existing agent is unreliable and nobody can see what it did.

How we do it

  1. 1. Define the job

    The agent's responsibilities, the tools it needs, and the boundary between what it may do alone and what needs approval.

  2. 2. Build tools and permissions

    Scoped access to your systems: read-only by default, with approval steps for actions that change anything.

  3. 3. Test on real cases

    Run the agent against representative past cases, including the ones that should be escalated.

  4. 4. Operate with visibility

    An activity log of every step, alerts on failures, and a way to stop or revoke access at once.

What you get

  • An agent with scoped tools and approval rules
  • Activity log and escalation path
  • Test results on representative cases
  • Operating documentation and controls
Example
Illustrative

A property management company's service desk agent reads incoming requests, looks up the unit's history, checks technician schedules and drafts a reply and work order. A coordinator approves each booking before anything is sent.

Start with a project conversation

Scoped to your project

Tell us what you want to build. We reply to set up a short conversation. A clear project can be scoped directly; if the solution is not yet clear, solution design comes first.

Discuss your project

Questions

Can the agent act on its own?

Only within limits you approve. Anything that changes a system or leaves the company waits for a person unless you explicitly decide otherwise.

What happens when it gets something wrong?

Errors are logged and escalated to a responsible person. The test set grows from real failures so they are caught in future changes.

Often combined with